RESPONSE POINT is a new Small Business Telephone System that will give your Business a BIG BUSINESS Sound on a small business $Budget$.
Allen Miller was awarded the Response Point Partner of the Year Award.
Allen Miller Computer Consulting is a member of the Microsoft Response Point Value Added Reseller Council.
Partner Case Study
Read a Microsoft Partner Case Study of one of AMCC's Response Point customers.
How to Buy
For information on purchasing Response Point please call us at (513) 321-5120 or fill out our contact form.
Make small business telecommunications easy
Backed by industry-leading hardware vendors like D-Link, Quanta, and Aastra, Microsoft Response Point phone system software offers a breakthrough voice-activated user interface, simplified setup and user management, and effortless mobility.
Features
Respond quickly to customer needs
Microsoft Response Point routes calls to the right person. Employees don’t have to wait at their desks, and all callers and customers receive the same VIP treatment, every time.
- Screen pop-ups show caller details.
- Bypass Receptionist specifies callers who can ring directly.
- Easily integrates contacts using Microsoft Office Outlook.
- Voice-enabled Auto Attendant manages common requests and increased call volume smoothly and professionally.
Reach customers and colleagues easily - from almost anywhere
Microsoft Response Point makes it easy to take and make customer calls away from the office. You can also avoid exorbitant long-distance rates by using a Voice-over Internet Protocol (VoIP) line.
- Users can forward office extensions to external lines, so callers don’t have to guess how to reach them.
- Park/retrieve calls to handle them from the best location.
- Send voicemail to e-mail for easy access.
- Ring all the phones in a particular department for quick access.
Add new phones and users quickly
Microsoft Response Point makes it easy to add and manage up to 50 users - with no additional licensing fees.
- Add and change users quickly and easily.
- Adjust to staffing peaks and valleys simply.
- Just add a phone to an Ethernet port and it’s ready to go.
- Move office locations with minimal interruption in customer service.
FAQ
Q: What is the maximum number of incoming lines Microsoft Response Point will handle?
A: We recommend Microsoft Response Point for small businesses with up to 50 employees and 10–15 external phone lines.
Q: How do you manage the system?
A: The Microsoft Response Point Administrator is the central administration and monitoring program to configure and maintain the system. The simple GUI-based interface lets you add or change a phone, monitor and back up the base unit, alter call handling, and perform many other functions. You can install it on any computer without any special technical expertise or training. There is no restriction on the number of people who can run the Administrator software, but access to the program is password protected. It includes three main consoles: the Phone System console, the Base Unit console, and the Call Routing console.
Q: What about backup?
A: Backup is a two-click model. Within the Administrator, on the Base Unit console, you can click where you want to save the backup, and it will back up all settings, contacts, and voicemail for every user automatically.
Q: As a user of the Microsoft Response Point system, how do I customize the settings for my calls and phone?
A: Everyone with a Microsoft Response Point phone should install the Microsoft Response Point Assistant software, a simple interface that runs on your desktop computer. This lets each phone user customize his/her system. Install the Microsoft Response Point Assistant software for as many users as you need at no additional cost.
The Assistant lets you specify:
- How you receive voicemail messages - by phone, as e-mail attachments, or both
- Call forwarding
- Whether you want to be listed in the company directory
- On-computer screen caller notifications
- 1,100 personal contacts you can access for voice-dialing
- Bypass Receptionist for select callers
Q: If you forward your calls to a mobile phone, does it pass through the caller's phone number, or just show your corporate phone number?
A: The incoming call will show your corporate number.
Q: Is Microsoft Response Point an SIP-based (or VoIP) phone system?
A: Microsoft Response Point is an SIP-based small business phone system that supports both traditional phone service and VoIP, but not generic SIP endpoints, which are incompatible with the auto-discovery and voice command features that are core to the Microsoft Response Point product experience.
Q: Which VoIP carriers does Microsoft Response Point support?
A: We do not restrict customers' choice of service providers. Our beta testers have used a variety of carriers for phone service, sometimes as a supplement to existing POTS lines, sometimes as a complete landline replacement.
Q: How does Microsoft Response Point handle unusual names or names that aren't common in English? If a name is spelled vastly different than it sounds, how will Microsoft Response Point deal with that?
A: Microsoft Response Point has a large built-in database of pronunciations, including those of names from many languages and unusual names, and can handle common mispronunciations as well.
Q: Do Microsoft Response Point phones support three-way calling?
A: Yes, Microsoft Response Point handsets support three-way calling.
Q: Can Microsoft Response Point's U.S. speech recognizer work with Spanish?
A: No, the U.S. version of Microsoft Response Point supports a variety of English dialects, but does not currently work in other languages. The core speech engine is built on the same technology currently shipping in multiple languages for Microsoft Exchange Server 2007, Windows Vista and other speech-recognition-enabled Microsoft products, so we expect to offer this for Microsoft Response Point in the future as well.
Q: How many minutes of voicemail does Microsoft Response Point hold?
A: In the default configuration we can hold approximately 1,000 minutes of voicemail. OEMs aiming for product differentiation are permitted to increase that number by adding more flash storage.
Q: What happens when Microsoft Response Point storage is full?
A: To create more space on the flash drive, you can forward your voicemail to e-mail and archive it. You can also use the backup option within the Administrator to back up all your data to a file.
Q: What happens if I lose the Administrator password?
A: Microsoft Response Point comes with a set of utilities for resetting the unit to the default settings without losing data. Refer to the Installation CD for additional details.
Hardware
D-Link
D-Link's VoiceCenter IP Phone System is easy to install: Just plug your phones into your local area network (LAN) and the phone system will discover them and walk you through setup with an easy wizard. Trim silver-and-black handsets offer an intuitive button layout that gives users quick access to caller information and important features, including all voice-activated Response Point commands.
Quanta
Quanta's Syspine Digital Operator Phone System offers affordable end-to-end public switched telephone network (PSTN), Internet, and VPN interconnection in a single box. Digital Operator Phones are easy to install and manage and even easier to use. Attractive white-and-gray units are designed to make accessing Response Point features quick and straightforward. Nine function keys, dual 10/100 Ethernet ports, and a two-line LCD display keep the phone from getting in the way of communication.
Aastra
The 57i CT SIP phone from Aastra offers cordless handsets, large 144x128 pixel backlit LCD displays, and six dynamic context-sensitive softkeys. Heavy telephone users appreciate one-touch feature keys and easy access to caller information. Voice clarity is sharp, as is delivery. Easy to install, manage, and use, the 57i CT offers robust telecommunication at an affordable price.